We collect information you provide directly to us, including:
- Name, email address, and phone number
- Vehicle information (make, model, year)
- Billing and payment information
- Appointment and service history
- Communications you send us via forms, email, or text
We may also automatically collect certain information when you visit our website, including IP address, browser type, pages visited, and referring URLs.
We use the information we collect to:
- Schedule, confirm, and manage your service appointments
- Send appointment reminders and service updates via SMS or email
- Process payments and maintain billing records
- Respond to your questions, comments, and requests
- Send promotional offers and special deals (with your consent)
- Improve our website, services, and customer experience
- Comply with legal obligations
How we collect SMS opt-in consent: You opt in to receive SMS messages from LOOKS Auto Detailing LLC by providing your mobile phone number and checking the SMS consent checkbox on our website booking or sign-up form. This consent is obtained at the point of data collection and is always a voluntary, affirmative action — we do not enroll anyone automatically.
What you consent to receive: By opting in, you agree to receive recurring automated text messages including appointment confirmations, service updates, booking reminders, and promotional offers from LOOKS Auto Detailing LLC at the phone number provided.
Consent is not required: Opting in to SMS is never a condition of purchase or receiving our services. You may opt out at any time by replying STOP. For help, reply HELP. Message and data rates may apply. Message frequency varies.
We do not sell or rent your personal information. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who help us operate our business (e.g., scheduling software, payment processors, CRM platforms) under strict confidentiality agreements
- Legal Requirements: When required by law, subpoena, or to protect the rights and safety of our business or others
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
Our website may use cookies and similar tracking technologies to enhance your experience and analyze site traffic. You can control cookie settings through your browser preferences.
We may also use third-party analytics tools (such as Google Analytics) to understand how visitors use our website. These tools may collect information sent by your browser as part of a web page request.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us using the information below.
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: